Online - Process & other queries - Upstox Help Center

Online - Process & other queries

Why was my account opening application put on hold?

If any required documents of account opening are missing/mismatches the application will be put on hold and you’ll have to send the required documents again...
Wed, 23 Feb, 2022 at 1:09 PM

I paid the Upstox account opening charges twice, how do I get a refund?

If you have paid the account opening charges multiple times, please raise a ticket along with the screenshots attachment of payment proof. We will get back ...
Wed, 23 Feb, 2022 at 1:02 PM

Is there any requirement to maintain minimum balance in order to keep my Upstox account active?

No, you are not required to maintain any minimum balance to keep your Upstox account active. However, if you don’t place any trade in any of the segments f...
Thu, 11 Aug, 2022 at 1:11 PM

Can I open a commodity account without opening an equity account?

No, you cannot open a commodity account without opening an Equity account at Upstox. Presently we allow commodity account opening at Upstox only under foll...
Wed, 23 Feb, 2022 at 1:26 PM

I don’t have my PAN Card. Can I invest?

Sorry ,You will not be able to invest if you don’t have a PAN card in India. PAN card is compulsory for investing in India.    
Wed, 23 Feb, 2022 at 1:48 PM

How to apply for a PAN card in India?

In order to apply for a PAN card in India you need to follow the below link
Wed, 23 Feb, 2022 at 1:52 PM

What is KRA?

KRA stands for KYC [Know Your Customer] Registration Agency. It is registered with SEBI. The KRA maintains KYC records of the investors, centrally, on behal...
Wed, 1 Mar, 2023 at 10:50 AM

Bank Account Verification

In order to transfer money to your Upstox account for trading or investing, you need to add and verify a bank account to Upstox. Once verified, you can use ...
Wed, 1 Mar, 2023 at 11:18 AM