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Upstox Help Center - Upstox Support

Frequently Asked Questions

(19)
Frequently Asked Questions 19
When will my segment addition request get completed?
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Frequently Asked Questions 19
How can I place a simple order (New App)?
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Frequently Asked Questions 19
How can I add funds to my Upstox account?
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Frequently Asked Questions 19
What are the pricing and charges on Upstox for equity, currency and commodity segments?
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Frequently Asked Questions 19
How do I add a New Bank Account to my Trading Account?
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Frequently Asked Questions 19
What is the settlement cycle when you sell your positions and holdings?
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Frequently Asked Questions 19
What is the procedure to reopen my Upstox account?
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Frequently Asked Questions 19
What is the process to open a new Trading and Demat account?
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Frequently Asked Questions 19
How do I convert from Intraday to Delivery?
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Frequently Asked Questions 19
How is the average price calculated for Delivery positions ?
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Frequently Asked Questions 19
How do I change/add a new bank account on Upstox?
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Frequently Asked Questions 19
What maintenance charges are applicable on my Upstox account?
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Frequently Asked Questions 19
Can government employees trade in stock markets?
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Frequently Asked Questions 19
How can I withdraw funds from my Upstox account?
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Frequently Asked Questions 19
How to Check Funds In the Upstox account?
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Frequently Asked Questions 19
How long will it take for the mutual fund units to reflect in my Demat account?
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Frequently Asked Questions 19
How do I redeem my mutual funds investments?
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Frequently Asked Questions 19
How long will it take for my MF units redemption amount to reflect in my bank account?
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Frequently Asked Questions 19
How can I sell my fraction holdings/units of Liquid ETF?
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Knowledge base

Account Opening (Onboarding)

Dormant account

Segment Activation - Futures, Options, Commodities

My account

Positions, Holdings and Orders

Basics of Investing and Trading

Upstox API

Payments - Fund addition, Withdrawal and Available Balance

Ledger/Reports

Brokerage & Regulatory Charges

Mutual Funds

IPO

Gold

Margin Pledge

Referral

Upstox for Investors

Other Products

Corporate Actions

Alerts and Inbox

Compliance

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Investor Grievances Escalation Matrix -

Escalation Level

Details of

Contact Person

Address

Contact No.

Email Id

Operational / Working hours

Level 1

Customer Care / Client

Servicing

Customer Service

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-41792999

[email protected]

All Trading Days – 8 am to 5 pm

Level 2

Head of Customer Care

Jeffrey

DeSouza

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-4179 2936 /

022-7114 6936

[email protected]

All Trading Days – 8 am to 5 pm

Level 3

Compliance Officer

Manoj Agarwal

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-7114 6955 /

022-4179 2955

[email protected]

All Trading Days – 8 am to 5 pm

Level 4

CEO

Ravi Kumar

30th Floor,

SunshineTower,

Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013

022-7114 6941 /

022-4179 2941

[email protected]

All Trading Days – 8 am to 5 pm