If the failure has happened at the payment gateway level or due to third-party validation, then a refund happens instantly.
If the failure happens at the customer’s bank end, then TAT generally depends on the customer’s bank. Some banks refund the money within 24 hours while some take 5-7 working days to refund it.
Pending from Bank-
Once we receive a confirmation from our Payment Gateway that your transaction was successful, the amount will be updated in your Upstox wallet.
In case the amount is not credited, it will be reversed within the next 24-48 working hours to your bank account.
How can I add funds to my Upstox account?