Refunds will be credited to the bank account depending on the failure scenario and the mode of payment.
Meanwhile we request you to add funds from the other payin modes.
If your payment request has failed and money is deducted, the refund turnaround time (TAT) depends on the type of failure.
If the failure has happened at the payment gateway level or due to third-party validation, then a refund happens instantly.
If the failure happens from the customer’s bank, then TAT generally depends on the customer’s bank. Some banks refund the money within 24 hours and some take 5-7 working days to refund it.
The following are the reasons for failure in NetBanking transactions, along with a solution:
Pending from Bank
Once we receive a confirmation from our payment gateway that your transaction was successful, the amount will be updated in your Upstox wallet.
In case the amount is not get credited, it would be reversed within the next 24-48 working hours to your registered bank account.
Insufficient Account Balance:
When you have insufficient funds in your bank account, this message will appear. We recommend adding funds to your bank account and trying again or transferring a lower amount to your Upstox account.
When you click on the cancel button on the bank transfer page, this message will appear. You will have to initiate a transfer again for your payment to get processed.
Such a message will appear when the payment has failed from the bank's end, the payment gateway, or the wallet level. Since Upstox has no control over this, we recommend trying again, preferably with a lower amount or using another payment mode such as UPI or Google Pay.
Payment Gateway Request Timed Out:
This happens when the payment gateway request expires. You'll need to initiate the transfer again by re-submitting your details.
This happens due to a verification failure with the payment gateway. You can try again or use another payment mode such as UPI or Google Pay.
Payment Request Time Out:
When the payment request was not completed on time, this could happen. You might have to initiate the transfer again.
Your bank account could have been disabled. To resolve this, you would need to check with your bank or submit a request to change the primary bank account in Upstox. Click here to know how to add another bank account and modify your primary bank account on Upstox.
Invalid Account Details:
Payment could have failed due to invalid/incorrect account details. Kindly retry the transaction with the correct details.
This might occur due to internal technical issues. Please check the Upstox announcement section for any technical failure or use other payment modes for the funds' transfer.
Kindly, contact your respective bank to enquire about the refund status.