If you are encountering any issue while using the mobile app, then we request you to follow the below troubleshooting steps:
Ensure you are using the latest version of the app.
Ensure your internet connection is stable.
If the app is still performing slow after following the above 2 steps, clear the Upstox app cache.
Reach out to our customer support team if you are still experiencing issues with the app even after performing above steps.
Steps to update the app
In order to check whether you are using an updated version of Upstox app, follow the below steps:
Launch the Google Play Store app
Click on the Profile icon on the top right corner
Click on “Manage apps and device”
Click on “See details”
If the Upstox app is available in the list, click on the Update button.
Steps to ensure your internet connection is stable
In order to ensure that issues in the app are not due to unstable internet, follow the below steps:
If you are on a data network, switch off data and wait for about 20 seconds. Turn on data.
If you are using two SIMs on your phone, you can also try to switch to the data network of the other SIM to check if it improves the performance.
If you have a Wifi connection, please switch to that.
Steps to clear the Upstox app cache
Open your phone’s android settings
Go to Application manager or App settings
In the list of apps, find the Upstox app and click on it
Click on the storage option
Click on Clear cache and Clear storage options
Contacting our customer support
Please reach out to our customer support team if you are still experiencing issues with the app even after performing the above steps.
When reaching out, please share with us the below details so that we can assist you further:
Screen recording of the error being encountered.
Your Handset/device model
Android / iOS version