If you are encountering any issue while using the mobile app, then we request you to follow the below troubleshooting steps: 

  1. Ensure you are using the latest version of the app.

  2. Ensure your internet connection is stable.

  3. If the app is still performing slow after following the above 2 steps, clear the Upstox app cache.

  4. Reach out to our customer support team if you are still experiencing issues with the app even after performing above steps.


Steps to update the app

In order to check whether you are using an updated version of Upstox app, follow the below steps:

  1. Launch the Google Play Store app

  2. Click on the Profile icon on the top right corner

  3. Click on “Manage apps and device”

  4. Click on “See details”

  5. If the Upstox app is available in the list, click on the Update button.


Steps to ensure your internet connection is stable

In order to ensure that issues in the app are not due to unstable internet, follow the below steps:

  1. If you are on a data network, switch off data and wait for about 20 seconds. Turn on data.

  2. If you are using two SIMs on your phone, you can also try to switch to the data network of the other SIM to check if it improves the performance.

  3. If you have a Wifi connection, please switch to that.


Steps to clear the Upstox app cache

  1. Open your phone’s android settings

  2. Go to Application manager or App settings

  3. In the list of apps, find the Upstox app and click on it

  4. Click on the storage option

  5. Click on Clear cache  and Clear storage options


Contacting our customer support

Please reach out to our customer support team if you are still experiencing issues with the app even after performing the above steps.

When reaching out, please  share with us the below details so that we can assist you further:

  • Screen recording of the error being encountered.

  • Your Handset/device model

  • Android / iOS  version