If you are encountering any issues while using the mobile app, please follow the troubleshooting steps below:

  1. Ensure you are using the latest version of the app.
  2. Ensure your internet connection is stable.
  3. If the app is still performing slowly after following the above steps, clear the Upstox app cache.
  4. Contact our customer support team if the issue persists even after completing the steps above.

Steps to Update the App:

For Android:

To check if you are using the latest version of the Upstox app, follow these steps:

  1. Launch the Google Play Store app.
  2. Click on the Profile icon in the top-right corner.
  3. Select Manage apps and device.
  4. Click on See details.
  5. If the Upstox app appears in the list, click on the Update button.

For iOS:

To check if you are using the latest version of the Upstox app, follow these steps:

  1. Open the App Store.
  2. Type Upstox in the search bar.
  3. If an update is available, you will see the Update button next to the app.

Steps to Ensure Your Internet Connection is Stable:

To ensure app issues are not caused by an unstable internet connection, follow these steps:

  1. If you are using a data network, switch off the data and wait for about 20 seconds before turning it back on.
  2. If you are using two SIM cards on your phone, switch to the data network of the other SIM to check if performance improves.
  3. If a Wi-Fi connection is available, switch to Wi-Fi.

Steps to Clear the Upstox App Cache (Android):

  1. Open your phone’s Settings.
  2. Go to Application Manager or App Settings.
  3. In the list of apps, find the Upstox app and click on it.
  4. Select the Storage option.
  5. Click on Clear Cache and Clear Storage options.

Contacting Customer Support:

If the issue persists after completing the steps above, please contact our customer support team.

When reaching out, provide the following details to help us assist you further:

  • A screen recording of the error encountered.
  • Your handset or device model.
  • The Android or iOS version you are using.

Related Article:

Troubleshooting steps for the web portal