We're glad to know that you'd like to reactivate your Upstox account!
As per Exchange guidelines, since no trades/investments/transactions have been made from your Upstox Trading and Demat or MCX account in the last 12 months we’ve made it inactive/dormant.
As you have not traded for more than 12 months, the segment(s) in your account has/have been marked as dormant. you can reactivate them by submitting a reactivation consent.
You can submit your consent by following the below steps:
Step 1: Login to the Upstox app using your 6-digit PIN or Biometrics.
Step 2: Click on ‘Account’ at the bottom of the screen.
Step 3: Click ‘Account’ and then click on ‘Profile’
Note: The users who do not have all their active segments marked as dormant, click on ‘Trading Segment’ in the ‘Profile’ section.
Here you can see which specific active segment has been marked dormant.
Click on the ‘Reactivate Segment’ button.
Step 4: A pop-up will appear where you need to give your consent to reactivate the dormant segment. Click on ‘I Agree to reactivate the dormant segment’ button
Step 5: Click on the ‘Reactivate’ button.
Step 6: After clicking on the ‘Reactivate’ button your consent will be submitted. Post that you will receive an email with the Re-KYC Dormant form and list of documents you need to email us.
After document verification, our team will call you for In-person Verification (IPV).
Post the In-person Verification(IPV) call, your segment will be activated within 48 hours.
To download the reactivation form and to know the list of documents click here.