Online - Process & other queries - Upstox Help Center

Online - Process & other queries

Which email ID can I use to create an account with Upstox?

Feel free to use any of your personal email addresses to create an Upstox account. We'll utilize this email to send crucial communications regarding you...
Fri, 8 Dec, 2023 at 1:25 PM

What is DigiLocker and how can I share documents using DigiLocker?

DigiLocker is a secure cloud based platform for storage, sharing and verification of documents and certificates.  DigiLocker is a key initiative under Digi...
Fri, 8 Dec, 2023 at 12:46 PM

Why was my account opening application put on hold?

If any required documents of account opening are missing/mismatches the application will be put on hold and you’ll have to send the required documents again...
Fri, 8 Dec, 2023 at 12:02 PM

I paid the Upstox account opening charges twice, how do I get a refund?

If you have paid the account opening charges multiple times, please raise a ticket along with the screenshots attachment of payment proof. We will get back ...
Fri, 8 Dec, 2023 at 12:16 PM

Is there any requirement to maintain minimum balance in order to keep my Upstox account active?

No, you are not required to maintain any minimum balance to keep your Upstox account active. However, if you don’t place any trade in any of the segments f...
Fri, 8 Dec, 2023 at 12:37 PM

Can I open a commodity account without opening an equity account?

No, you cannot open a commodity account without opening an Equity account at Upstox. Presently we allow commodity account opening at Upstox only under foll...
Fri, 8 Dec, 2023 at 12:33 PM

I don’t have my PAN Card. Can I invest?

Unfortunately, investing in India is not possible without a PAN card, as it is a mandatory requirement for investments. Related articles how do i link ...
Fri, 8 Dec, 2023 at 1:27 PM

How to apply for a PAN card in India?

To apply for a PAN card in India, use the following link https://www.incometaxindia.gov.in/Pages/tax-services/apply-for-pan.aspx Related articles how ...
Mon, 11 Dec, 2023 at 11:19 AM

What is KRA?

KRA stands for KYC [Know Your Customer] Registration Agency. It is registered with SEBI. The KRA maintains KYC records of the investors, centrally, on behal...
Fri, 8 Dec, 2023 at 1:19 PM

Bank Account Verification

In order to transfer money to your Upstox account for trading or investing, you need to add and verify a bank account to Upstox. Once verified, you can use ...
Mon, 11 Dec, 2023 at 11:35 AM