Once you have submitted the consent over the app follow the steps below. 

If the consent is not submitted then click here to know how to submit consent.

If your account has been marked as dormant for more than 12 months as you have not traded, to reactivate it you need to confirm/update your name, registered email address, registered mobile number, latest income details, residential address, and PAN card details by following these steps:

  1. Fill form:Re-KYC Dormant form

  2. Email the filled form along with copies of the below-mentioned supporting documents at [email protected] from your registered email ID only.


  1. Print and courier a physical copy of the Re-KYC Dormant form along with copies of the below mentioned supporting documents to the KYC processing office address here:

    Upstox Securities India Private Limited
    Maxus Facility, 5th Floor
    Near Temba Hospital,
    Bhayandar West, Thane- 401101


1) PAN card 

2) Address Proof (any one of the following can be provided):

-Valid passport (photo ID page and address page)

- Voters identity card (photo ID page and address page)

-Valid driving Licence (date of expiry also to be attached & front and back part to be shown)

- Aadhaar Card (photo ID page and address page)

 Click here to view the documents for Income Proof (any one of the following can be provided).

Would request you to go through the pointers below before sending the Re-KYC Dormant form.

Keep in mind:

  • In case the email is not sent through your registered email ID, it is mandatory to courier the form along with the documents.

  • Copies of all supporting documents that need to be sent along with the form should be self-attested.

  • After we receive your documents the concerned team will verify your documents and you will get a call from our representative for an IPV (in-person-verification) video on Skype. 

  • Our representative will call and help you to install Skype on your mobile.After installation of Skype,we will ask for your availability to complete the IPV.

  • Then our representative will call you on the said date and time confirmed by you on the previous call.

  • IPV video can be for 10 seconds, which will be recorded on Skype showing your Face, PAN card, and Address proof documents in hand. 

  • The address details on it should be clearly visible.

  • Your account will be activated within 48 hours and you can resume trading and investing with Upstox! 

  • The User ID (UCC, client ID) will remain the same as before the deactivation & a new password will be sent to your registered email address.