If you are unable to reset your password and encounter the error code 1017069, please note that you have exhausted the limit for the maximum number of times you can generate an OTP in the allowed time window. 

1. Kindly try again to generate an OTP and set a new password after 15 minutes.

2.Kindly follow the procedure in below link to reset the password in your trading portal

   How can I reset my password?

 

In case you still face any issues after trying the above steps, please reach out to us and share screenshots/ screen recordings for the issue you encounter.

 

You can share the details by raising a ticket here.