If you are unable to login in your mobile application and encounter the error code 1017001,

If you are unable to login and encounter the error 1017001, please follow below steps

    1. Kindly enter the 6 digit UCC (User Id) and Password.

    2. If you forget your UCC (User id). Please follow the below steps in the link below to retrieve your User ID    

        How can I retrieve my User  ID?

    3. If you have forgotten your password and want to reset it, please follow the steps in the link below to reset your password.

        How can I reset my password?

 

In case you still face any issues after trying the above steps, please reach out to us and share screenshots/ screen recordings for the issue you encounter.


You can share the details by raising a ticket here.