If you are unable to login in your mobile application and encounter any of the below error codes, then we request you to kindly follow the troubleshooting steps mentioned below.
Troubleshooting steps are listed below:
- Try a different internet connection like a mobile hotspot & then login.
- Try to Uninstall and then re-install the app.
- Try to login from a different device.
- Try using the Web portal: pro.upstox.com.
In case you are still facing login issues after following above steps, please refer to the additional troubleshooting steps mentioned in this link.
After trying all the troubleshooting steps mentioned above, if you still face issues then kindly share with us the below details so we can check and assist you further.
- Screenshot/screen recording of the error.
- Device details i.e. model number, version of the operating software and version of Upstox application installed.
You can share the details by raising a ticket here.
Troubleshooting steps for Upstox app
Troubleshooting steps for the web portal