If you are unable to login into our Web portal pro.upstox.com, kindly use an updated chrome browser and try clearing the cookies of the browser for a smooth experience and re-login then check once for the same.

 

We’d request you to try the below troubleshooting steps to help resolve the issue. 

 

  1. Steps to clearing the cookies of the browser:


     a.     On your computer, open Chrome.

     b.     At the top right, click More.

     c.     Click More tools. Clear browsing data.

     d.    At the top, choose a time range. To delete everything, select All time.

     e      Next to "Cookies and other site data" and "Cached images and files," check the boxes.

     f       Click Clear data.

 

  1. To update Google Chrome:

  1. On your computer, open Chrome.

  2. At the top right, click More.

  3. Click Update Google Chrome. Important: If you can't find this button, you're on the d. latest version.

  4. Click Relaunch 

 

Note: The web portal is only compatible with the Chrome browser.

 

In case you still face any issues after trying the above steps, please reach out to us and share screenshots/ screen recordings for the issue you encounter.