To resume trading in the MCX segment, you will need to send us the physical copy of the Reactivation Form along with the Required Documents through courier at the below-mentioned address. Also, you would need to send an IPV Video (details are given below in this article).
You can download the reactivation form from this link: https://upstox.com/files/dormant-account-request-for-reactivation-account.pdf
Please download & print the form and fill up all the required details.
Supporting documents needed are as follows:
A. Pan card copy
B. Address proof (Any one of the below can be provided):
C. Income Proof (Anyone of the below can be provided):
1. Latest 6 month's bank statement: Bank statement or e-statement should contain a/c number, a/c holder name, IFSC & MICR code. It should have the bank logo or stamp. A mini statement or m-banking statement will not be accepted
2. Latest year Income Tax Returns
3. Latest Form 16
D. Bank proof (Any one of the below can be provided):
1. Cheque: Cheque should contain a/c number, a/c holder name, IFSC & MICR code
2. Bank Statement: Bank statement or e-statement should contain a/c number, a/c holder name, IFSC & MICR code. The bank statement should be of the latest 6 months. It should have the bank logo or stamp. A mini statement or m-banking statement will not be accepted
3. Passbook: Passbook with front page which should contain a/c number, a/c holder name, IFSC & MICR code with stamp/ logo of the bank
After we receive your courier the concerned team will verify your documents. After verification is completed, you will get a call from our representative for IPV (In-person verification) video. The video will be taken on Skype. Our representative will send you the link to install skype on your registered contact number with us (Link will be sent over WhatsApp or through SMS only if the registered number is not available on Whatsapp) and ask for the availability to complete the IPV.
After you install Skype, our representative will call you on the said date and time confirmed by you on the previous call. IPV (In-Person Verification) Video can be for 10 seconds, which will be recorded on skype showing your Face, Pan card, and Address proof document in hand. The address details on it should be clearly visible. In the Video, you will have to read out the following statement “This video is to reactivate the MCX Trading account with UPSTOX” and mention the current date.
In case there are any changes in your current contact details/address, you will need to submit the account modification form along with the reactivation form and relevant proof(s). You can download the modification form from this link: https://upstox.com/files/kyc-details-change-form-for-individual.pdf
Once your form & documents are received via courier and validated, you will be able to resume trading in MCX.
We will also send you an email/ SMS informing you of reactivation/discrepancy (if any).
Please courier it to our below address.
RKSV Securities India Private Limited
Maxus Facility, 5th Floor,
Near Temba Hospital,
Bhayander West, Thane- 401101