We have updated the app to give you a better experience 


If you’re using an older version of the Upstox app, read this. 


If you face this error then please proceed with unblocking and follow the instructions below.

Note: We block your account after 2 failed login attempts. 

1.Enter your User ID and click on ‘Forgot password’

2.Enter your ‘Year of Birth’ and click on ‘Verify OTP in the next step’. 


3.Enter the OTP you’ll receive on your registered Email ID and mobile number.

Note:  you can only trigger OTP twice in 10 mins and only 2 failed attempts allowed.


4.Enter a new password of your choice, confirm it and the click on ‘Reset password’.



Note: Your new password should meet the below criteria.

  • Atleast 1 uppercase alphabet
  • Atleast 1 special character ([email protected]#$%*-+=)
  • Atleast 2 digits (1234567890)
  • Atleast 1 lowercase alphabet
  • Characters- Min:8 & Max:12
  • New password cannot be the same as your recent 3 older passwords
  • Also, make sure not to use your name or account details in your password


Click here to explore the updated app. 


 If you’re using the updated version of the Upstox app, read this. 


 We block your account after 5 failed attempts. Hence, if you face this error follow the instructions below to unblock your account:




Steps on How to Unblock my upstox account

Step 1 : Click on Forget PIN


Step 2: Enter you PAN details and click on ‘Continue’


Step 3:  After entering the PAN details, you will receive an OTP on your registered mobile number and email ID.


Step 4 : Enter the correct OTP and you will get an option to create a 6 digit PIN.

You can then login to the app successfully using this PIN.